IT Service Desk Technician

You will work in a fast-paced, process-driven environment, providing 80-100% phone support and collaborating with other IT teams to ensure timely and effective solutions.

• Key Responsibilities
• Provide Tier I and Tier II support for enterprise applications, including web browsers, email (Outlook), financial systems, HR and procurement tools.
• Troubleshoot hardware, software, and network issues; perform root cause analysis and develop permanent solutions.
• Support multiple operating systems (Windows 7-10, MacOS, Linux) and assist with installation, configuration, and maintenance.
• Utilize remote access tools for complex troubleshooting.
• Maintain accurate documentation in ticketing systems (HP Service Desk or similar).
• Develop and maintain Knowledge Base content and technical procedures.
• Ensure compliance with security policies.
• Collaborate with IT departments and external vendors as needed.
• Required Qualifications
• 1-3+ years of experience in a Help Desk or Service Desk environment.
• Strong understanding of Windows 7-10 and MacOS; Linux knowledge preferred.
• Certifications : A+, Network+, Microsoft, Dell, or Apple.
• Excellent communication skills, customer-focused attitude, and ability to work well in a team.
• Experience with ticketing systems (HP Service Desk or similar).
• Ability to follow established SOPs (35 documented processes).
• Preferred Qualifications
• Experience supporting enterprise applications and business tools.
• Familiarity with financial and procurement platforms.
• Knowledge of backup restoration and basic network troubleshooting.
• Job Type & Location

This is a Contract to Hire position based out of North Haven, CT.

• Pay and Benefits

The pay range for this position is $22.00 - $26.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in North Haven,CT.

• Application Deadline

This position is anticipated to close on Nov 19, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.