Supervisor, Student Records

Supervisor, Student Records

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is : Grade : Management_Executive 602 Pay Range : $54,200.00 - $89,500.00.

Job Description Summary

The Supervisor, Student Records is responsible for their assigned team maintaining their departmental service level agreements and quality assurance standards. In addition, supervisors collaborate with all of Records' Leadership in achieving organizational and functional goals as well as serving as advisors on their specialization for project groups and stakeholders. This role involves managing daily team operations, including hiring, training, and motivating staff, as well as providing regular coaching and performance feedback related to : Scheduling; Team management; Coaching / leading; Team training; Assisting with team coverage and workspace overflow; Identifying and reporting on volumes, trends, and patterns within their workspace; Overseeing daily workspace workflows and general team task assignments; Managing special projects for the associated workspace; Performing senior level data reporting and reconciliation.

Primary Responsibilities

• Demonstrates competencies to achieve directly, or in collaboration, broad functional and / or organizational mission-critical objectives.
• Oversees the daily workflows independently or with the assistance of a team lead and manages the human resources for their associated specialization.
• Provides support and / or organizes additional coverage, when needed, with processing the team's workspace overflows to maintain expected service level agreements.
• Collaborates with the quality assurance group to address and / or retain for identified issues.
• Works in collaboration with applicable cross-functional groups and stakeholders as an advisor, subject matter expert, and Student Records' leadership representative for the associated specialization.
• Innovates within the associated specialization and in collaboration with product teams / special projects to streamline and / or improve functionality / Student experience.
• Contributes to the development of new functional and organizational policy and ensures compliance of policies and procedures.
• Contributes to the development of functional and organizational content, practices, and objectives to achieve goals in creative and effective ways.

Western Governors University is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.