IT Support Specialist

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Support Specialist. The IT Support Specialist is responsible for ongoing operation, support, and improvement of laptops, applications, servers, networks, and technical systems of DCIDS. Serves as a first point of contact for users needing assistance with software and hardware. This is an onsite position in Albuquerque, NM.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement / tissue recovery organizations : New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include :

• Fields, prioritizes, and troubleshoots multiple Help Desk requests. Creates, closes out tickets, and documents solutions.
• Identifies and escalates trends in requests to IT Infrastructure Administrators or IT Support Supervisor and collaborates to ensure root cause resolution.
• Assists in the administration, licensing, and inventory of laptops, applications, servers, networks, and technical systems of DCIDS.
• Acts as a resource and engages DCIDS staff in developing and implementing application and technological process changes at a staff level.
• Provides individual and group instruction or training, as needed.
• Maintains a working knowledge of industry standards to recommend and update information systems policies, procedures, diagrams, and documentation.
• Provides excellent customer service to all staff and works without direct supervision to handle internal customer issues.
• Regularly review and refine troubleshooting practices by analyzing common issues, providing helpful insights to end users, and staying informed on technology trends to drive efficient and effective solutions, fostering a culture of continuous improvement.
• Performs other duties as assigned.

The ideal candidate will have :

Installing, configuring, and troubleshooting Windows operating systems

We offer a competitive compensation package including :

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE / AA employer - M / F / Vet / Disability.