Host / Hostess

Job Description

Job Description

Description : Position Title :

HOST / HOSTESS

Status : NON-EXEMPT

Location : STORE LOCATIONS

OVERVIEW

Zippy’s core purpose is to “share Hawaii” by being committed, humble, passionate, supportive, and acting with integrity. All employees are responsible to deliver Ka Hana Pono : do the right thing and work in the right way.

RESPONSIBILITIES

Host / Hostess Maintains health and safety practices by managing the flow of the restaurant and seating our guests with ALOHA. They are responsible for reporting to store management and making sure all guests are well taken care of. The host / hostess position is in charge of greeting, seating, and coordinating the activities of the dining room. This position works to ensure a smooth flow of service to the restaurant patrons and assists servers when necessary.

JOB FUNCTIONS

• Greets guests with ALOHA even through your mask
• Inputs guest name and telephone number into a wait-list app on iPad as necessary, ensuring to capture a name and phone number for every table seated.
• Maintains a safe and sanitary work and Guest area through constant cleaning, organizing, and replenishing of necessary items.
• Alert Guests through wait list App & confirms guest temperature reading
• Table Management - Uses table rotation & marks table numbers on wait list as well as marking complete on the “seated” list
• Maintains communication with Door Host (if applicable) and Sanitation Specialist to manage restaurant seating
• Escorts guests to their table in an efficient and courteous fashion.
• Is knowledgeable of menu items and details of ongoing promotions.

QUALIFICATIONS

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