Talent.com
Senior Supervisor Passenger Services

Senior Supervisor Passenger Services

Worldwide Flight ServicesSeattle, WA, US
23 days ago
Job type
  • Part-time
Job description

Senior Supervisor Passenger Services

Location : Seattle / SeaTac International A, Washington, US

Company : Worldwide Flight Services, Inc.

Compensation : $29

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.

Responsibilities

  • Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes
  • Ensure compliance with airline procedure, TSA regulations, and safety protocols
  • Provide on-the-spot coaching and support to agents to ensure service standards are met
  • Resolve customer complaints and operational issues in a timely and professional manner
  • Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
  • Monitor staffing levels and adjust assignments based on flight schedules and operational needs
  • Complete required reports, incident documentation, and shift logs accurately and on time
  • Support training and onboarding of new passenger service agents
  • Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
  • Promote a positive and productive work environment, modeling excellent customer service and teamwork

Minimum Requirements

  • High School Diploma or GED
  • 2+ years of experience in passenger services or customer-service related field
  • 1+ year of supervisory or lead experience in an operational setting
  • Strong verbal and written communication skills
  • Ability to work varied shifts, including nights, weekends, and holidays
  • Proficient in Microsoft Office and airline systems
  • Ability to obtain and maintain all required airport and airline security clearances
  • Must be able to stand, walk, bend, and lift up to 50 pounds

    • Preferred Skills

  • Associate or Bachelor's degree in Aviation, Business, or related field
  • Prior experience working with a ground handling service provider
  • Knowledge of airline-specific policies and procedures
  • Experience handling irregular operations, customer escalations, or emergency response
  • Bilingual or multilingual skills

    • Physical Requirements / Working Conditions

  • Ability to lift 70 pounds.
  • Ability to handle stress.
  • Work in a high noise level environment.
  • Work with minimal supervision.

    • Perks & Benefits

  • Access your pay when you need it through DailyPay app!
  • On the spot awards offered through the Awardco Platform including gift cards and more!
  • Multiple options for both full and part-time employees for medical care!
  • Travel Discounts, Pet insurance, Discount Shopping & More!
  • Wellness Programs offered to all employees!
  • 401k program offered with company match!
  • Opportunity for Internal Mobility and transfers available!

    • WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

    Create a job alert for this search

    Service Supervisor • Seattle, WA, US

    Related jobs
    • Promoted
    Customer Service / Station Supervisor

    Customer Service / Station Supervisor

    Kenmore Air HarborSeattle, WA, US
    Full-time
    Kenmore Air is an iconic company dedicated to its employees and customers! Serving the Pacific Northwest for 75 years, we provide scenic tours, scheduled service and charters.We also operate two ai...Show moreLast updated: 3 days ago
    • Promoted
    Grounds Supervisor

    Grounds Supervisor

    Government JobsBellevue, WA, US
    Full-time
    Bellevue College's Building and Grounds Supervisor installs and maintains hardscapes and landscapes on Bellevue College campus to ensure a safe and beautiful environment for the students, visitors,...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Air Traffic Control Specialist

    Senior Air Traffic Control Specialist

    Tetra TechSeattle, WA, US
    Full-time
    Air Traffic Control Specialist.Tetra Tech AMT is looking for an Air Traffic Control Specialist.Primary job duties and responsibilities may include, but are not limited to the following : .Provide sup...Show moreLast updated: 30+ days ago
    • Promoted
    Naval Officer

    Naval Officer

    U.S. NavyMill Creek, WA, United States
    Full-time
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.Aircraft carriers are at the core of ongoing missions because of their potential to carry so much of the Navys c...Show moreLast updated: 30+ days ago
    • Promoted
    Travel X-Ray Technician - $1973.52 / Week

    Travel X-Ray Technician - $1973.52 / Week

    CrossMed HealthcareEnumclaw, WA, US
    Full-time
    CrossMed Healthcare is seeking an experienced X-Ray Technician for an exciting Travel Allied job in Enumclaw, WA.Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $1973.At CrossMed Healthcare...Show moreLast updated: 30+ days ago
    • Promoted
    Airline Ramp Services Supervisor

    Airline Ramp Services Supervisor

    Worldwide Flight ServicesSeattle, WA, US
    Part-time
    Airline Ramp Services Supervisor.Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while...Show moreLast updated: 30+ days ago
    • Promoted
    Supervisor - Airport Operations

    Supervisor - Airport Operations

    Veterans StaffingSeattle, WA, US
    Full-time
    Achieving our goals starts with supporting yours.Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world usi...Show moreLast updated: 7 days ago
    • Promoted
    Naval Aviator

    Naval Aviator

    U.S. NavySouthworth, WA, United States
    Full-time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.Navy operates more than 3,700 aircraft, making it the second largest air force in the world second only to the U...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Supervisor Ramp Services

    Senior Supervisor Ramp Services

    Worldwide Flight ServicesSeattle, WA, US
    Part-time
    Senior Supervisor Ramp Services.Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while ...Show moreLast updated: 4 days ago
    • Promoted
    Senior HVAC Service Manager

    Senior HVAC Service Manager

    McKinstrySeattle, WA, US
    Full-time
    Build the future, spark innovation and align your career with purpose.McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact.Together, we're bui...Show moreLast updated: 4 days ago
    • Promoted
    Travel Speech Language Pathologist (SLP) - $2,274 per week in University Place, WA

    Travel Speech Language Pathologist (SLP) - $2,274 per week in University Place, WA

    AlliedTravelCareersUniversity Place, WA, US
    Full-time
    AlliedTravelCareers is working with Coast Medical Service to find a qualified Speech Language Pathologist (SLP) in University Place, Washington, 98466!. Coast Medical Service is a nationwide travel ...Show moreLast updated: 30+ days ago
    • Promoted
    Ramp Supervisor

    Ramp Supervisor

    Pacific Rail ServicesSeattle, WA, US
    Full-time
    The Ramp Supervisor is responsible for coordinating the terminal's operations to ensure that the retention of service levels satisfies the customer's requirements. The Ramp Supervisor takes directio...Show moreLast updated: 30+ days ago
    • Promoted
    Superintendent - Aviation / Transportation

    Superintendent - Aviation / Transportation

    SwinertonBellevue, WA, US
    Permanent
    Job Description Summary : Supervision of the construction project resulting in successful project completion.Position Responsibilities and Duties : . Able to perform all essential Asst.Project Engineer...Show moreLast updated: 30+ days ago
    • Promoted
    US Navy Diver

    US Navy Diver

    U.S. NavySouthworth, WA, United States
    Full-time
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.Not many people can claim the ocean as their office. As a Navy Diver, your job will take you to the depths of the...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Speech Language Pathologist (SLP) - $2,089 to $2,517 per week in Silverdale, WA

    Travel Speech Language Pathologist (SLP) - $2,089 to $2,517 per week in Silverdale, WA

    AlliedTravelCareersSilverdale, WA, US
    Full-time
    AlliedTravelCareers is working with Fusion Medical Staffing to find a qualified Speech Language Pathologist (SLP) in Silverdale, Washington, 98383!. Travel Speech Language Pathologist.Facility in Br...Show moreLast updated: 2 days ago
    • Promoted
    Commercial Route Manager

    Commercial Route Manager

    Sprague Pest SolutionsMarysville, WA, United States
    Full-time
    Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships.If you're also a problem-solver who thrives on independence, and loves being part of a win...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Speech Language Pathologist (SLP) - $2,886 per week in Silverdale, WA

    Travel Speech Language Pathologist (SLP) - $2,886 per week in Silverdale, WA

    AlliedTravelCareersSilverdale, WA, US
    Full-time
    AlliedTravelCareers is working with Coast Medical Service to find a qualified Speech Language Pathologist (SLP) in Silverdale, Washington, 98383!. Coast Medical Service is a nationwide travel nursin...Show moreLast updated: 2 days ago
    • Promoted
    Travel Speech Language Pathologist (SLP) - $2,270 per week in Belfair, WA

    Travel Speech Language Pathologist (SLP) - $2,270 per week in Belfair, WA

    AlliedTravelCareersBelfair, WA, US
    Full-time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Speech Language Pathologist (SLP) in Belfair, Washington, 98528!. Client in WA seeking Speech Language Pathologist : School ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $2,394 to $2,594 per week in Enumclaw, WA

    Travel CT Tech - $2,394 to $2,594 per week in Enumclaw, WA

    AlliedTravelCareersEnumclaw, WA, US
    Full-time
    AlliedTravelCareers is working with Titan Medical Group to find a qualified CT Tech in Enumclaw, Washington, 98022!.BCLS / BLS - American Heart Association / ARRT(CT). Titan Medical is looking for trave...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $2,368 to $2,722 per week in Enumclaw, WA

    Travel CT Tech - $2,368 to $2,722 per week in Enumclaw, WA

    AlliedTravelCareersEnumclaw, WA, US
    Full-time
    AlliedTravelCareers is working with Fusion Medical Staffing to find a qualified CT Tech in Enumclaw, Washington, 98022!.Facility in Enumclaw, Washington. Fusion Medical Staffing is seeking a skilled...Show moreLast updated: 30+ days ago