Air Freight Imports

Air Freight Imports

The Operational Care Specialist is responsible for managing the coordination of shipments accurately and on time, ensuring customer transit requirements are met. As part of the Operational Care Centers team, you will coordinate transport activities by executing bookings with partners and gateways, generating required documentation, and monitoring shipmentsincluding deviation handling. You will work closely with Customer Care Specialists to ensure specific requirements are met (transit times, carrier selection, routings, etc.). Securing buy rates and capacity with qualified carriers / partners or via KN gateways is critical. All activities must comply with air transport regulations, industry standards, KN guidelines, and be executed through KN operational systems.

Key responsibilities include managing and performing all operational activities reliably, accurately, and on time, minimizing overdue tasks; ensuring effective communication with stakeholders following established communication concepts; monitoring shipments, following up on deviations, and providing timely updates in KN systems, including financial data such as costs; reviewing and clarifying CCL instructions when conflicts or discrepancies arise with regulatory requirements, routing, Track and Trace, or rate information; reporting operational problems, disputes, or discrepancies immediately to supervisors or managers; collaborating with partners, suppliers, gateways, warehouses, customs teams, RCC, and external parties as needed; monitoring carrier and partner performance, escalating issues when commitments are not met; working with the Optimization Team to improve process execution, maximize system utilization, and reduce manual processes; maximizing profitability through cost optimization; identifying and implementing process improvements; and partnering with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.

Qualifications and skills include strong organizational and time management skills, excellent communication and stakeholder management abilities, experience in logistics, transportation, or supply chain operations preferred, ability to work in compliance with industry regulations and company standards, proficiency in operational systems and Microsoft Office Suite, problem-solving mindset with attention to detail, and ability to work collaboratively in a fast-paced environment.