IT Help Desk Technician

A company is looking for an IT Help Desk (Call Center Agent) to provide technical support for internal and external customers.

Key Responsibilities :

Handle inbound and outbound help desk calls professionally and efficiently

Provide technical support for eProducts and enterprise software

Install, configure, test, and troubleshoot desktop hardware and software

Qualifications :

Associate's degree in Information Technology, Computer Science, or related field preferred

IT certifications such as CompTIA A+ or Network+ are a plus

Prior experience in a help desk or technical support role required

Strong troubleshooting skills across hardware, software, and networking

Familiarity with ticketing systems and remote support tools preferred