Customer Account Manager

Job Description

Job Description

• Covering Western US Grocery

Benefits : Medical, Vision, Dental, 401K, Life Insurance, Health Savings Account, Costco Membership Reimbursement and 40% off Employee Discount

Here at San Francisco Bay Coffee, our mission is to cultivate unrivaled quality, strong partnerships and sustainable practices by pouring our hearts into every cup. Come join us in making SF Bay Coffee the most loved coffee in the world!

About San Francisco Bay Coffee

Established in 1979, San Francisco Bay Coffee is a third-generation, family-owned company dedicated to producing exceptional coffee with a strong focus on sustainability and quality. Roasting over 30 million pounds annually, San Francsico Bay Coffee believes that everyone involved in the coffee journey, from farmers to coffee drinkers, should benefit from the process. With a global network of more than 32,000 farmers, San Francisco Bay Coffee sources specialty grade Arabica beans from around the world to offer a wide variety of products, including its signature OneCup pods and multiple bag sizes across various roast levels. Its products are available at leading retail locations, including club stores, regional and national grocery chains, and online. Since its inception, the company has prioritized eco-friendly farming and responsible sourcing, investing directly in the communities it partners with to preserve tradition, uplift livelihoods, and maintain its reputation for quality and expertise in the coffee industry.

Job Summary :

The Customer Account Manager is the contact for assigned customers and category(ies) in order to drive category growth and achieve annual sales and commercial spend targets. This role is deeply involved in the activation of Category Roadmaps and uses them in the development and activation of customer-specific Category Business Plans (with a category first approach) to achieve the 4P's (Place, Promotion, Placement, Product) objectives. Build and maintain strong connections with cross functional teams to partner to bring category and shopper insights to drive category results.

Qualifications :

Key Responsibilities :

Comply with all company policies and procedures, demonstrating a strong commitment to Food Safety and Good Manufacturing Practices (GMP) in support of product integrity, operational excellence, and regulatory compliance.

Pay Rate : $110,000 - $145,000 Annually

Benefits : Medical, Vision, Dental, 401K, Life Insurance, Health Savings Account, Costco Membership Reimbursement and 40% off Employee Discount

Job Type : Full-time

Work Location : Remote

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Fair Chance Act

San Francisco Bay Coffee will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if San Francisco Bay Coffee is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act | CRD (ca.gov) webpage.