Assistant Manager

Job Description

Job Description

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

Full time : 40 hours per week. Mon-Wed 2p-10p, Saturday / Sun 6 : 45a - 2 : 45p.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.

Assist in scheduling and supervising staff.

Member service oversight - Ensuring staff is providing a superior customer experience at all times.

Assist in resolving or escalating employee issues or concerns.

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues and questions.

Qualifications / Requirements

Physical Demands

Benefit Basics

All staff will also receive a free Black Card membership after 90 days of employment

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac. In addition, we are growing and opportunities for advancement are often available. We take pride in promoting from within!