A company is looking for a Customer Service Advocate III to resolve complex issues for members or providers.
Key Responsibilities
Assess and research customer service needs, initiating corrective actions as necessary
Provide support and guidance on complex member or provider issues to ensure high-quality service
Document customer information and communications for quality and performance tracking
Required Qualifications
High School diploma or GED required
2 - 4 years of related experience required
May require vocational or technical education in addition to prior work experience
Ability to work Monday-Friday, 8 : 00am-5 : 00pm CST
Must be authorized to work in the U.S. without employment-based visa sponsorship
Customer Service Advocate • Mobile, Alabama, United States
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