Customer Service Coordinator- (Service Writer)
MediabistroStockton, CA, United States7 hours ago
Job type
- Full-time
Job description2 years of customer service experience required At least 1 year of hands on mechanical experience required 2 years of supervisory experience preferred At least 2 years of service department administration preferred High School diploma or equivalent required Associates Degree, Technical School Degree, or Bachelors Degree preferred ASE certification preferred Prior experience with service scheduling programs and diagnostic programs preferred The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and / or otherwise operate required tools or controls. The associate must be able to work safely at heights using applicable ladders and elevated working platforms. The associate must be able to safely work in all weather conditions. Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. The associate must be able to regularly lift and / or move up to 50lbs / 23kg and occasionally lift and / or move up to 100lbs / 45kg. Warehouse & Production
Job Description : Position Summary :
A Penske Customer Service Coordinator for our Stockton branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Major Responsibilities :
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- Other projects and tasks as assigned by supervisor
Qualifications :
Physical Requirements : The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $27.50 / hr + $3.00 / hr shift differential
Schedule : 2 : 00pm-10 : 30pm M-F
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing / Transportation Solutions
Penske Truck Leasing / Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category : Vehicle Maintenance Management / Supervisors
Job Family : Customer Experience
Address : 3663 Petersen Rd
Primary Location : US-CA-Stockton
Employer : Penske Truck Leasing Co., L.P.
Req ID : 2511183
Required
Preferred
Job Industries
Create a job alert for this search
Customer Service Coordinator • Stockton, CA, United States
Related jobs
We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder.As a Fortune 500 company, Expeditors employs more than 18,000 trained profes...Show moreLast updated: 30+ days ago
Compensation range for the role is listed above.Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law.A...Show moreLast updated: 30+ days ago
Clinical Admissions Liaison Career Opportunity.Appreciated for your Admission Liaison Skills.Are you looking for an opportunity where your career allows you to be close to home and heart? As an Adm...Show moreLast updated: 5 hours ago This is a PRN position with a salary of $50.A PTA clinical license in CA is required.Physical Therapist Assistant Career Opportunity.
Join a Team That Puts Your Passion for Care First.Are you on the...Show moreLast updated: 6 hours ago 
Work From Home roles at Kelly Services cover various positions that support the company's operations remotely.Responsibilities and qualifications will vary depending on the specific role.Complete t...Show moreLast updated: 30+ days ago
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.
Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...Show moreLast updated: 2 days ago
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...Show moreLast updated: 30+ days ago
Yearly Bonus Opportunity & Company Car .We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employe...Show moreLast updated: 30+ days ago
Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey.
Sign up now and start turning your voice into...Show moreLast updated: 5 hours ago
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 29 days ago
AlliedTravelCareers is working with Care Career to find a qualified LSW in Ione, California, 95640!.Duties / Responsibilities shall include, but are not limited to : Licensed Clinical Social Worker (L...Show moreLast updated: 8 days ago
This is a full-time, salaried position with full benefits and participation in the Employee Stock Ownership Plan (ESOP).We are seeking a self-motivated individual to join our growing Estimating Tea...Show moreLast updated: 30+ days ago
Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show moreLast updated: 5 hours ago
Job Title : Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ...Show moreLast updated: 2 days ago
Patient Coordinator - Orthodontics.The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs...Show moreLast updated: 30+ days ago The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...Show moreLast updated: 23 days ago 
The Maintenance Technician is responsible for performing repairs and maintenance for work orders such as plumbing, painting, carpentry, electrical, and other general maintenance.This position will ...Show moreLast updated: 3 days ago
MUST HAVE MANAGED AT LEAST 3 PLUS DIRECT REPORTS AT ONCE BEFORE!.Manage a team of 6 Customer Service Representatives.Develop a strong working rapport with our national customer base.Strategically c...Show moreLast updated: 8 days ago
- Promoted
Customer Service Agent (Onsite at Customer)
ExpeditorsTracy, CA, USFull-time
- Promoted
Patient Coordinator (Laguna Creek Optometry)
VSP VisionElk Grove, CA, United StatesFull-time
- Promoted
- New!
Admissions Liaison
Encompass HealthFarmington, CA, USFull-time +1
- Promoted
- New!
Physical Therapist Asst. (PTA), PRN Rate : $50 an hour
Encompass HealthLinden, CA, USFull-time
- Promoted
Work From Home
Kelly ServicesIone, CARemote
Full-time
- Promoted
Work From Home
Remote JobsWallace, CARemote
Full-time
- Promoted
Client Service Coordinator
Banfield Pet HospitalTracy, CA, USFull-time
- Promoted
CUSTOMER SERVICE MANAGER - MODESTO, CA
CanteenModesto, CA, USFull-time
- Promoted
- New!
Share Your Opinions. Earn Rewards.
Opinion EdgeLivermore, CA, United StatesFull-time
- Promoted
Customer Experience Coordinator
TJXStockton, CA, USFull-time
- Promoted
Travel Licensed Social Worker (LSW) - $1,029 per week in Ione, CA
AlliedTravelCareersIone, CA, USFull-time
- Promoted
Estimating Coordinator
Garney ConstructionTracy, CA, United StatesFull-time
- Promoted
- New!
Air Interdiction Agent
U.S. Customs and Border ProtectionWallace, CA, United StatesFull-time
- Promoted
Work From Home
AmazonWallace, CARemote
Full-time
- Promoted
Patient Coordinator - Orthodontics
Choice Healthcare ServicesStockton, CA, USFull-time
- Promoted
Client Service Coordinator - 001361
Banfield Pet HospitalElk Grove, CA, USFull-time +1
- Promoted
Facilities Coordinator
Community Holdings Management LLCModesto, CA, United StatesFull-time
- Promoted
Customer Service Manager
Aston CarterLodi, CA, USFull-time