Assistant Administrative Manager

Job Description

Job Description

The Assistant Administrative Manager oversees and supports clinical and administrative functions of a fertility practice.

Essential Duties and Responsibilities :

Works in conjunction with interdisciplinary leadership to ensure that the highest standards for patient care are met and that the Boston IVF mission statement is realized through the following elements :

• Direct oversight of clerical staff, inclusive of hiring, training, performance management, and workforce planning- directly responsible for the Waltham Administrative Assistants, Waltham Front Office Team and Medical Records Dept.
• Responsible for supply procurement from Waltham Administrative / Clinical Team
• Maintains and coordinates Iron Mountain Records
• Develops and mentors staff; responsible for training new hires in the location of their employment.
• Investigates and resolves patient concerns, staff complaints and / or process variations
• Ensures compliance with policies & procedures
• Rolls out new work flows and processes as needed
• Communicates clearly and effectively to all relevant parties
• Maintains an “open door” policy and is available to all staff, and works to promote a cohesive and productive environment
• Interacts in a positive and sensitive manner with patients and their families to resolve issues, and conveys this attitude to all staff members
• Able to adapt, innovate, and lead through change in order to meet operational and clinic needs.

OTHER SKILLS AND ABILITIES

Comprehensive benefits package to all employees who work a minimum of 30 hours per week.