Customer Support Hero 2025

Job Description

Job Description

Salary : $20 / hr

Customer Support Specialist

Be the Voice of Witt. Help Customers. Grow Your Career.

Are you a customer service pro who thrives on solving problems, helping people, and keeping things organized? Witt Pest Management, Pittsburghs largest independent pest control company, is looking for a detail-oriented and customer-focused professional to join our in house Customer Experience Team as a Customer Support Specialist.

This role is perfect for someone who enjoys talking to people, scheduling appointments, resolving concerns, and ensuring an outstanding customer experienceall while working in a collaborative, supportive, and fast-paced environment.

What Youll Do :

• Be the first point of contact Handle inbound customer calls, emails, and chats, providing excellent service with professionalism and warmth.
• Schedule services with precision Coordinate appointments between customers and technicians to ensure seamless service.
• Problem-solve & support customers Address service inquiries, handle customer concerns, and assist with account updates.
• Proactively engage customers Follow up on leads, reach out for service upgrades, and confirm scheduled services.
• Maintain accurate records Update customer accounts in our CRM and keep everything running smoothly.
• Collaborate with teams Work closely with Sales, Operations, and Field Technicians to ensure the best possible service.

What We Offer :

What Were Looking For :

What You Need to Qualify :

Why Witt?

Were a family-owned company with 115+ years of experience, blending old-school customer care with cutting-edge innovation. At Witt, youll find stability, support, and plenty of room to growwhether youre looking to build a career or be part of a team that truly values its people.

Apply today and take the first step toward an exciting career with Witt Pest Management!

Witt Pest Management is aDrug-Free Workplace and an Equal Opportunity Employer.