Customer Service RepMagiera & Associates, LLC • Valentine, NE, US
Customer Service Rep
Magiera & Associates, LLC • Valentine, NE, US
28 days ago
Job type
- Full-time
Job descriptionProvides personalized, professional customer service experiences by building trust and developing strong customer relationships Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures Drives customer satisfaction by following J.D. Powers best practices : Personal Insurance Review, rate revision notification, and claims process Processes change to existing accounts and policies Serves as a liaison on behalf of the customer between the agency and various business partners Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed. Schedules appointments with existing or prospective customers for agency employees Demonstrated customer service experience Effective communication skills Experienced with PC software applications (Microsoft Office Suites, Internet Explorer) Solid knowledge and understanding of basic mathematical skills
Job Description
Job Description
Benefits :
- Team building
- Bonus on performance
- Donation matching
- Opportunity for advancement
- Paid time off
- Training & development
Job Summary
The Customer Service Representative delivers top-tier support to potential and existing clients while helping the agency hit its service targets. You'll cross-sell when it makes sense, loop in sales pros, and keep everything moving smoothly. Starting hourly wage of $17.50 with opportunity for pay increases as you enhance your skills and expertise. Our agency is committed to recognizing and rewarding growth offering clear pathways to higher compensation.
Responsibilities
Qualifications
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Customer Service Rep • Valentine, NE, US
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