Job Description
Job Description
Salary : OPERATIVE OVERVIEW
Operative accelerates revenue growth for 300+ media companies, processing $40+ billion in revenue for 25,000+ users worldwide. We empower the biggest and most successful media companies with an open, data-driven, and highly configurable architecture that works across linear, digital, and converged deals through our AOS platform.
Our comprehensive product portfolio includes solutions for advertising operations, content rights & management, and analytics. With over 800 employees across 10 global offices, our customers include FOX, NBC, HBO, CBS, and Disney.
SOLUTIONS ARCHITECT OVERVIEW
The Solutions Architect is the strategic leader and trusted advisor on Operative implementation projects. This role requires exceptional consultancy and presentation skills, the ability to articulate compelling visions for customer success, and the capability to guide executives through critical business decisions. You will architect holistic solutions addressing customer workflows end-to-end while proactively managing project dynamics to ensure successful outcomes.
We seek consultants who establish executive presence during pre-sales and throughout implementation, earning customer confidence through industry insight, solution articulation, and proactive leadership. The ideal candidate can operate effectively at both strategic and tactical levels.
MAIN DUTIES AND RESPONSIBILITIES
Solution Leadership
- Solutions leader on projects, recommending solutions and configurations to meet customers' holistic business needs
- Own solution design from discovery through validation, ensuring alignment with business objectives
- Document workflows supported by base product, required process changes, and necessary gaps (core vs. custom)
- Assess customer configurations / processes, evaluate impacts of design options, and recommend optimal solutions
- Design key workflows for multi-product and multi-system integrations from MVP through full operationalization
Customer Pre-Sales Engagement
Supports Sales Engineering with customer discovery sessions to gain understanding of business requirements and gather scope elements specific to the implementationWork closely with Sales Engineering for pre-sales scoping and solutioningDescribe our approach, process and timing for any custom software development and solution integrationsFormulate implementation estimates based on required resources and projected timelinesPresent the value of our services, communicating the implementation journey, and clarifying scope / value of the overall solutionAssist with client objection handling, credential our team, and assure clients our expertise will guide them to successImplementation Engagement
Guide customers toward best practices, constructively challenging assumptions when necessary and help customers understand how solutions will affect their workflowsIdentify issues, provide options, and recommend solutions with clear justificationDeliver workshops of Operative products that showcase business valueCollaborate with customers on training, solution validation and testing processesWork with Solutions team to manage customer feedback and issues, aligning with Product and Engineering to resolveProvide go-live and post-go-live consultative support on system functionality and workflow changesWork closely with PMO, understand / review project timeline and adhere to project due datesExecutive Stakeholder Management
Work alongside PMO to establish and maintain executive relationships, serving as trusted advisor throughout project lifecycleFacilitate decision-making on requirements, priorities, obstacles, and change managementCollaborate with PMO to proactively identify and escalate project risks before they impact outcomesNavigate difficult conversations with confidence, addressing scope changes, resource constraints, and competing prioritiesTeam Collaboration & Knowledge Sharing
Provide supervision and guidance to Solutions Consultants and Customer Support teamsContribute to knowledge sharing across Solutions Architects and whole Solutions teamLead / assist on internal process improvement projectsDuties & responsibilities may be changed in accordance with Operative needs.
This is not intended to be an exhaustive or exclusive list of duties.
You may be required to carry out any other associated tasks to ensure the successful delivery of Operatives objectives.
REQUIRED SKILLS AND EXPERIENCE
Experience
5+ years customer-facing consulting experience in complex software implementations or professional services deliveryProven track record architecting and implementing complex multi-system solutions for enterprise customersExperience in pre-sales engagements, with ability to articulate solution vision and gain customer buy-inBackground in one or more business areas would be preferred but not required : digital advertising, local broadcasting, network broadcasting, or media technologyExperience managing executive stakeholder relationships and leading governance discussionsExperience of working in a multi-national / time zone company preferredSkills & Competencies
Exceptional presentation and communication skills with executive presenceAbility to articulate ideas, solutions, and recommendations with clarity and convictionConsultative mindset that guides customers toward best practicesStrong analytical and solution design capabilities for complex business workflowsTechnical know-how to understand how systems work together and integrateFamiliarity with technical tools and concepts including APIs, cloud platforms (AWS, Google Cloud), data integration tools, and modern software architecture patternsProactive problem-solving with ability to identify issues earlyAbility to manage demanding customers with professionalismLiteracy and knowledge of standard business operations and productivity software : MS Outlook / Word / Excel / PowerPoint, Salesforce, JIRA, BasecampAwareness of how AI is transforming software implementation practices and ability to leverage AI tools for enhanced productivity and solution designWHY JOIN OPERATIVE?
Work with leading media companies on transformational projectsProfessional development through structured methodology trainingCollaborative environment valuing proactive leadership and customer successRemote work environment with balanced travel requirementsContribute to evolving implementation best practicesOperative cares about your privacy and protecting your data. By submitting an application for a position with Operative, you acknowledge that you have read Operatives Candidate Privacy Policy available here (https : / / www.operative.com / candidate -notice / ), and consent to how Operative treats your data.
