Insurance Customer Service Representative

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Dan L. Tillman & Sons Inc. (Tillman Insurance)

Cheraw, SC Full-Time

Founded in 1926, Tillman Insurance has been serving families and businesses across the Carolinas for a century. Were a family-owned independent insurance agency built on trust, service, and long-term relationships. As we continue to grow, were looking for an Insurance Customer Service Representative (CSR) to join our team and help us provide outstanding support to our clients.

What Youll Do

• Be the first point of contact for customers by phone, email, and in-person visits.
• Assist clients with questions on auto, home, and business insurance policies.
• Process policy changes, billing inquiries, and claims submissions.
• Maintain accurate client records in our agency management system.
• Support our sales team with quoting, cross-selling, and retention efforts.
• Deliver a friendly, professional experience that makes clients feel valued.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.

Benefits / Perks

• Competitive Pay. Salary plus commission.
• Professional development training.
• Paid time off
• 401k with up to 5% matching.
• Gym membership.
• Paid cell phone.
• Additional benefits negotiable.

What Were Looking For

• Prior customer service or office experience (insurance experience is a plus but not required, - well train the right person).
• Strong communication skills (phone, email, in-person).
• Comfortable using computers and learning new systems.
• A positive, team-oriented attitude with a desire to help others.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.

Why Join Tillman Insurance?

• Work in a respected, family-owned agency with 100 years of history in Cheraw.
• Stable, professional career with growth opportunities in the insurance industry. Our agency has the skills to teach you beyond your average cookie cutter agency.
• Supportive team environment where your work truly makes a difference.

Location : Cheraw, SC (in-office position)

Schedule : Full-Time, MondayFriday

Apply directly or send your resume to agent@dtillmaninc.com

Join a growing agency thats been serving the community since 1926and help us carry that tradition of service forward.