Accounts Receivable Collections Specialist

Key Responsibilities:

Manage assigned portfolio of business-to-business (B2B) accounts to ensure timely collection of outstanding invoices.

Contact customers via phone, email, and statements to resolve past due balances and billing discrepancies.

Research and reconcile account issues, credits, and unapplied payments.

Collaborate with internal departments—including billing, customer service, and sales—to resolve disputes and ensure accurate invoicing.

Maintain detailed and accurate records of all collection activities in the ERP or accounting system.

Prepare aging reports and assist with month-end closing activities as needed.

Recommend accounts for escalation, credit hold, or write-off based on company policies.

Qualifications:

1–4 years of professional collections or accounts receivable experience, must be in a B2B environment.

Strong communication and negotiation skills with a customer service mindset.

Proficient in Microsoft Excel and ERP/accounting systems

Excellent attention to detail and ability to manage multiple priorities in a fast-paced setting.

Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred or equivalent work experience