Live Chat or Tele Chat Support

About The Role

We are seeking a dedicated Live Chat or Tele Chat Support professional to join our Customer Support team. In this role, you will be the first point of contact for our customers, delivering exceptional service through live chat or tele chat platforms. This is a full-time, hourly position that requires proficient English communication skills and a passion for resolving customer inquiries efficiently and with empathy.

What You'll Do

• Respond promptly to customer inquiries via live chat or tele chat, providing helpful and accurate information.
• Assist customers in troubleshooting issues and resolving their concerns in a professional and timely manner.
• Maintain a deep understanding of our products or services to offer tailored solutions to customers.
• Document customer interactions and feedback accurately into the system for future reference.
• Collaborate with other teams to escalate and resolve more complex issues when necessary.
• Meet established performance metrics including response time, resolution rate, and customer satisfaction scores.
• Stay up-to-date with updates and changes to company policies, procedures, and product offerings.
• Maintain a positive, customer-first attitude to create a seamless support experience.

Qualifications

The pay range for this role is :

60,000 - 70,000 USD per year(Remote (Los Angeles, California, US))

PI99fbe4271fbb-30511-38719124