System Center Service Manager administrator

IT Healthcare Consultant Software Engineer Project Lead

Work Location : Fully onsite 5 days / week

Candidate Location : Candidate MUST be a SC resident or willing to relocate or commute to Columbia, SC prior to starting the role at their own expense.

Scope of the Project

SCDHHS is seeking an experienced System Center Service Manager administrator. The primary focus of this role is maintaining System Center infrastructure and taking new requests into Service Manager, developing workflows in System Center Orchestrator, and working in the Cireson web portal.

Daily Duties / Responsibilities

The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.

Work with System Center Orchestrator.

• Create new orchestrator workflows, maintain, and update workflows.
• Work with Cireson. Maintain and update software and work with vendor to fulfill service requests.
• Update JavaScript for service requests.
• Maintain, update, patch System Center, Orchestrator, and Cireson.
• Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
• Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
• Serve as a Subject Matter Expert (SME) and / or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
• Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
• Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
• Some after hours project and platform support will be expected.

Program Experience : Current or recent experience with MS System Center is required and will be given the highest weight. Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment.

Technical Knowledge : Experience related to any or all the following technologies would be considered desirable for this position :

MS System Center Service Manager

General Duties and Responsibilities : Develop and refine Service Manager request intake process for SCDHHS. Maintenance and patching of Service Manager environment and make recommendation about future improvement opportunities. Act as a lead on a project to migrate the existing Service Manager environment to an updated and current standard.

Required Skills (rank in order of Importance)

Preferred Skills (rank in order of Importance)

Required Education / Certifications

Preferred Education / Certifications

The successful candidate may have to undergo a drug test and background check.

Regards,

Swati

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