Head of Delivery, Full Service Commercial

Description

Accountable for successful operational delivery of Full-Service Solutions programs. Collaborates with other Full-Service Solutions Leadership on the program portfolio to achieve target revenue and profitability while ensuring the contracted services and expectations for all projects are delivered by the project teams in accordance with executed contracts and Client expectations. Engages with new / existing / potential clients to acquire new and / or repeat business and opportunities to retain / extend service offerings. Actively guides / mentors assigned program team members to instill excellence in project delivery. Active member of the Commercial Strategy and Solutions Leadership Team.

JOB RESPONSIBILITIES

• Responsible for the design, implementation, and ongoing revision of the Full-Service Commercial delivery methodologies, tools, policies, and procedures.
• Leads the assigned delivery program team(s) to excellence in program delivery, with direct line management of select team members and indirect management of substantially more team members assigned from other business verticals.
• Ensures program governance and launch management framework implemented upon program execution and actioned as the program is delivered. Where applicable, serves as a member on the governance structure for a Client relationship.
• Develops and monitors key performance indicators (KPIs) to assess and improve service delivery effectiveness. Responsible for designing and implementing internal and external metrics and automated dashboards at the program and portfolio level.
• Chairs internal sessions with program team(s) to ensure proper identification, escalation, and management of risk. Responsible for standardizing governance frameworks and templates.
• Serves as a primary point of contact / escalation (internal and external) for resolution of issues / conflict / risk within individual delivery programs. Collaborates with other Full-Service Solutions Leadership on resolution.
• Ensures programs progress according to internal and Client quality standards, signed agreements (e.g., MSA, Term Sheet) and in compliance with federal and local regulations.
• In partnership with the rest of Full-Service Solutions Leadership, forecasts, prioritizes, and directs staff to achieve on-time deliverables with quality and in accordance with contracted scope and Client expectations. Maximizes opportunities to surpass client expectations.
• Advocates internally for the needs of individual clients / programs while balancing capabilities of the internal project team(s).
• Provides oversight to staff in driving management of financial aspects of assigned projects-e.g., executed contracts, CNFs, change orders, forecasting, invoicing, etc.
• Actively mentors staff in leadership skills, client management skills, project management skills, and project-specific tasks.
• Where necessary, develops / contributes to solutions for program issues and manages escalations appropriately. Facilitates team building and communication.
• Provides ongoing and continued support to program teams and comprehensively assesses and mitigates project risks to assure patient safety, data integrity, and quality project delivery.
• Liaises with Client and program teams to promote optimized application of project management disciplines and approaches within a fast-paced, customer-obsessed, high-tech environment.
• Shares and applies ongoing lessons learned and best practices across projects / programs, building and strengthening relationships with key stakeholders, with the Client and internally across all cross-functional levels.
• Identify areas for process improvements and implement initiatives to enhance service delivery efficiency and effectiveness. Collaborate with other departments to streamline processes and ensure cohesive operations.
• Collaborates closely with other Full-Service Solutions Leadership on staff performance issues and / or resource needs.
• Maintains active, billable participation in all programs in the Full-Service Commercial portfolio and managed time to target utilization and revenue under management targets.

QUALIFICATION REQUIREMENTS

The annual base salary for this position ranges from $200,000 to $250,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions / bonus based on company and / or individual performance.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action / equal opportunity employers (Minorities / Females / Veterans / Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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