Senior Manager, Account Management

Senior Manager, Account Management

Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We're committed to building and delivering more inclusive, transparent, and frictionless financial products.

Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matterand they can directly impact our products, company, and culture.

We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

Come join our team as we develop new ways to improve the lives of working Americans.

About the Role

As the Senior Manager, Account Management, you will lead a team responsible for managing all existing client accounts and platform partnerships. You will oversee client satisfaction, drive revenue growth, and develop long-term relationships while ensuring the successful delivery of our solutions. Your strategic leadership will be crucial in expanding our presence with current clients and delivering exceptional customer experiences.

Responsibilities include, but are not limited to :

• Lead, mentor, and coach a team of Account Managers to achieve retention, growth, and client satisfaction goals
• Develop and execute strategic account plans to grow and retain a portfolio of key client accounts and platforms
• Act as the primary point of contact for key clients, including senior-level stakeholders, building and nurturing strong, trust-based relationships
• Ensure the seamless delivery of solutions for both direct accounts and Platforms by collaborating with internal teams such as Product, Sales, and Operations
• Identify opportunities for upselling and cross-selling new products and services to increase revenue and product adoption
• Handle escalated client issues and complaints, working cross-functionally to provide effective and timely resolutions
• Monitor team and account performance against key metrics, providing regular reports and insights to leadership
• Stay updated on industry trends, market dynamics, and competitor activity within the fintech space
• Lead negotiations for contract renewals and expansions, ensuring profitable and long-term partnerships

Qualifications

Compensation

The base salary range for this role is $110-130k. This range excludes commission / bonus.

The salary range displayed reflects an average base salary range for the position across all the U.S. The base salary offered to an applicant could be higher or lower based on each applicant's specific skill set, depth of experience, relevant education or training, etc.

Location

This position is classified as REMOTE within the United States of America.

We are unable to hire candidates located outside of the domestic U.S.

Benefits

Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Must be currently authorized to work in the USA without sponsorship or transfer. No third-parties, please.