Job Description
Job Description
NorthStar Buick GMC Inc. is currently seeking a full-time Automotive Service Advisor to join our team in Zelienople, Pennsylvania. This individual will be responsible for providing exceptional customer service to our clients and assisting them with their automotive service needs. The ideal candidate has excellent communication skills, a passion for customer service, and a strong knowledge of the automotive industry. Auto Experience is preferred but not required.
Compensation & Benefits :
- Competitive salary based on experience, starting at $65,000
- Medical, dental, and vision insurance
- Paid vacation and sick time
- 401(k) retirement plan + company match
- Free lunches on Fridays & Saturdays
- Vehicle Purchase Plans & Discounts
- Training and development opportunities
- Access to GM Service Lane Excellence Program
Responsibilities :
Greet customers and listen to their automotive service needsConsult with customers to determine recommended services and repairs based on vehicle diagnosticsProvide accurate and timely estimates to customersSchedule service appointments and keep customers informed of their vehicle's statusCoordinate with technicians to ensure timely and quality completion of servicesCommunicate with customers throughout the service process and address any concerns or questionsMaintain accurate customer and vehicle recordsUpsell additional services and products as neededFollow up with customers after services to ensure satisfaction and address any issuesMaintain a positive and professional attitude at all timesAdhere to all company policies and industry regulationsRequirements :
High school diploma or equivalentAt least 2 years of experience in an automotive service advisor roleGM experience preferred but not necessaryExcellent communication and customer service skillsAbility to multitask and work in a fast-paced environmentProficient with CDK is a plusMust be able to work weekends and occasional eveningsMust be able to work evenings and SaturdaysValid driver's license and clean driving recordNorthStar Buick GMC Inc. is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status as required by applicable law.