Escalation Engineer

A company is looking for an Escalation Engineer to provide technical support and solutions to clients.

Key Responsibilities

Maintain technology deployments and manage support cases for customers

Analyze customer systems, recommend solutions, and provide updates on case status

Collaborate with internal teams and assist in mentoring team members

Required Qualifications

Experience as a Technical Support Engineer with case management expertise

Proficiency in Windows and Linux Operating Systems; knowledge of AIX and Solaris is a plus

Familiarity with public cloud infrastructure and services

Commitment to learning new technologies and providing client-centric solutions

Experience with modern programming languages and cloud certifications is a bonus