Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockSmyrna, DE, US
11 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program , BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #8324

    Create a job alert for this search

    Team Leader • Smyrna, DE, US

    Related jobs
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    Delaware StaffingWilmington, DE, US
    Full-time +1
    H&R Block Multi-Unit Team Leader.At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and commun...Show moreLast updated: 16 days ago
    • Promoted
    Team Member 1

    Team Member 1

    New Jersey - KFCBridgeton, NJ, US
    Full-time
    Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,00...Show moreLast updated: 30+ days ago
    • Promoted
    Team Lead - Generation New Build

    Team Lead - Generation New Build

    ENTRUST Solutions GroupWilmington, DE, US
    Full-time
    ENTRUST Solutions Group Power Generation Services is hiring a Team Lead-Generation New Build to develop consulting services and lead customer projects supporting new conventional power generation d...Show moreLast updated: 30+ days ago
    • Promoted
    Lead, Bakery-FSQA - 1st Shift

    Lead, Bakery-FSQA - 1st Shift

    Aspire BakeriesSwedesboro, NJ, US
    Full-time
    Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods.Formed from leading bakery companies, its innovative food portfolio includes breads, ar...Show moreLast updated: 6 days ago
    • Promoted
    Associate Principal - R&D Advisory

    Associate Principal - R&D Advisory

    Syneos Health / inVentiv Health Commercial LLCBridgeton, NJ, United States
    Full-time
    As an Associate Principal Consultant in R&D Advisory, you will lead as a strategic thought leader and subject matter expert across life sciences R&D domains-including clinical development, regulato...Show moreLast updated: 20 days ago
    • Promoted
    Team Member 1

    Team Member 1

    Delaware - KFCDover, DE, US
    Full-time
    Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,00...Show moreLast updated: 30+ days ago
    • Promoted
    Mobile Associate - Retail Sales

    Mobile Associate - Retail Sales

    T-Mobile USA, Inc.Chestertown, MD, US
    Full-time +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...Show moreLast updated: 11 days ago
    • Promoted
    Lead, Bakery-Packing Line - 3rd Shift

    Lead, Bakery-Packing Line - 3rd Shift

    Aspire BakeriesSwedesboro, NJ, United States
    Full-time
    Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods.Formed from leading bakery companies, its innovative food portfolio includes breads, ar...Show moreLast updated: 1 day ago
    • Promoted
    Bilingual E-Commerce Fulfillment Team Member

    Bilingual E-Commerce Fulfillment Team Member

    Bell NurseryBridgeton, NJ, US
    Full-time
    Join Our Fast-Paced Fulfillment Team and Be the Reason Customers Smile!.Are you someone who thrives in a high-energy environment, loves staying busy, and takes pride in getting things done right an...Show moreLast updated: 17 days ago
    • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataLittle Creek, Delaware, US
    Permanent
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.Make sure to apply with all the requested information, as laid out in the job overvi...Show moreLast updated: 18 days ago
    • Promoted
    Bi-lingual E-Commerce Fulfillment Team Member

    Bi-lingual E-Commerce Fulfillment Team Member

    Bell NurseryBridgeton, NJ, US
    Full-time
    Be the Power Behind Every Perfect Delivery!.Are you detail-oriented, fast-moving, and ready to make a real impact? As an . Acirc; on our E-Commerce Fulfillment Team, youâll pl...Show moreLast updated: 17 days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzLincoln, Delaware, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockMantua, NJ, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 1 day ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    Delaware StaffingWilmington, DE, US
    Full-time +1
    Our company at H&R Block believes in the power of people helping people.Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We strive to con...Show moreLast updated: 16 days ago
    • Promoted
    Sr Program Associate

    Sr Program Associate

    BancroftSwedesboro, NJ, United States
    Full-time
    We're Hiring : Senior Direct Support Porfessional.Are you looking for a new professional challenge? Do you want to build a fulfilling career with real purpose? Join Bancroft, one of the region's lar...Show moreLast updated: 30+ days ago
    • Promoted
    Seasonal Licensed Healthcare Team Lead

    Seasonal Licensed Healthcare Team Lead

    TTECDover, DE, US
    Full-time
    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.Our purpose, team, and company culture are amazing and our Great Place to Work® certification...Show moreLast updated: 8 days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R BlockBear, DE, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 12 days ago
    • Promoted
    General Labor, Bakery-Packing - 3rd Shift

    General Labor, Bakery-Packing - 3rd Shift

    Aspire BakeriesSwedesboro, NJ, United States
    Full-time
    Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods.Formed from leading bakery companies, its innovative food portfolio includes breads, ar...Show moreLast updated: 30+ days ago