National Accounts - National Sales Analyst (NSA)

ROLE SUMMARY

The National Sales Analyst (NSA) is an integral member of the National Accounts sales team and partners closely with the new and existing business sales team members to enable and support the growth of client and consultant relationships within the segment. The NSA owns the end-to-end RFP/RFI process and coordinates and drives activity and communication across all internal matrix partners to ensure alignment with client strategy and Cigna's value proposition.

ROLE COMPONENTS

RFP Project Manager

• Manages new and existing business RFPs end-to-end for all Lines of Business
• Manages multiple complex RFPs concurrently with aggressive deadlines and diverse formats
• Facilitates How to Win (HTW) / Prospect Qualification process
• Leads HTW call, PM Briefing call with reliance on NST/NAE support
• Consultative partner to NST/NAE and leadership during identification of viable bids
• Assists NST/NAE to build client-specific strategy; applies and disseminates during RFP process
• Engages standard matrix partners as needed based on RFP specifications
• Edits/Manipulates matrix partner output, i.e., plan designs from PBAB, disruption results from RSU, etc.
• Reviews questionnaire draft end-to-end prior to submission
• Provides RFP data to NST/NAE for finalist meeting

Strategic Partner – Internal & External

• Manages relationships with sales and account team members, UW, other matrix partners
• Communicates externally with consultants, including related to missing data, logistical elements of RFPs

Subject Matter Expert

• Maintains and enhances knowledge of Cigna products and capabilities to include in RFPs
• Identifies applicable solutions to quote in RFPs based on consultant/client issues and requests
• Demonstrates foundational level of understanding of Cigna's processes, solutions, strategy
• Understands and applies all established processes and SOPs
• Proactively participates in segment-wide trainings and discussions as an active learner to establish and uphold baseline knowledge

Team Contributor

• Supports off-season process improvement projects, segment initiatives
• Collaborates with new team members as needed
• Shares recommendations on updates to existing documentation of best practices
• Actively participates during team meetings

QUALIFICATIONS

• Experience with healthcare RFPs for some or all of the following lines of business: medical, dental, pharmacy, clinical, behavioral, vision
• Knowledge of healthcare industry including trends, products, processes
• Strong presentation skills; ability to modify communication delivery based on audience
• Exceptional project management skills
• Expert organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work
• Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables
• Bachelor degree preferred or equivalent work experience