Customer Experience Insights & Analytics Program Manager

Customer Experience Insights & Analytics Program Manager

ID

2025-7796

Department

Design

Position Type

Regular

Location

US-MN-Eagan

Job Overview

You'll lead Marvin's Voice of the Customer (VOC) program-collecting customer feedback, analyzing it, and turning it into insights that help improve the business. You'll manage everything from surveys and data tools to sharing findings with leadership and helping teams act on them. Your work will help Marvin become even more customer-focused.

You'll collaborate with teams across the company-Sales, Service, Marketing, Logistics, Operations, and more-to make sure the insights you deliver are useful, repeatable, and drive real change.

Highlights of your role

Program Leadership

Own the VOC program and make sure it runs smoothly and improves over time.

• Plan and manage surveys, dashboards, reports, and stakeholder communications.
• Lead improvements in tools, processes, and how teams work together.
• Build a roadmap for future upgrades and new ways to listen to customers.
• Handle budgets, timelines, and project communications.

Working Across the Company

Survey Management

Creating Deliverables

You're a good fit if you have (or if you can)

Also want to make sure you have

Bonus Points

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include :

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Compensation

$110,000 - $140,000 annually