Director, Patient Solutions

Job Description

Job Description

The Program Director is responsible for overseeing all functions of a Program. This position is also responsible for ensuring a service-oriented and professional working environment by providing support, guidance and expertise to management and staff.

The Program Director plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. The manager regularly provides support to the Director of Operations, Senior Leadership and Clients in order to effectively maintain program operations and goals.

This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.

• Consistently meet Key Performance Indicators (KPIs) for the program
• Monitor and report on program performance statistics and metrics
• Directly, and through subordinate leaders, drive assigned performance responsibilities of teams and team members
• Leverage Patient Solutions, Operations, and Technology resources to improve process and performance
• Demonstrate initiative through strategic and operational leadership of program performance opportunities
• Continuously seek and implement innovative ways of improving stakeholder experiences
• Identify, measure, and monitor key performance indicators to develop data-driven recommendations that promote innovative offerings

Supervisory Responsibilities :

Requirements

Competencies :

Benefits

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and / or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire