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Customer Service Representative

Customer Service Representative

KMCCA, United States
30+ days ago
Salary
$20.00–$25.00 hourly
Job type
  • Full-time
Job description

Key Responsibilities :

  • Provide exceptional customer service by handling customer inquiries and claims related to their loans. Handle inbound and outbound calls, totaling 100+ calls per day.
  • Respond to customer questions, concerns, and issues via phone, email, and other communication channels.
  • Communicate Dealer Partners to resolve issues and obtain additional information when necessary.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Detect suspicious and fraudulent loan applications.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Collaborate with other departments to ensure prompt resolution of customer issues.
  • Assist in developing and implementing customer service policies and procedures.
  • Be an expert on our loan products and processes.
  • Provide feedback and suggestions for improving customer service processes and enhancing customer satisfaction.
  • Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work.
  • Ensure compliance with company policies, regulatory requirements, and industry standards.
  • Review financial documents submitted by the borrower.
  • Meet and / or exceed production, quality, and customer service goals.
  • All other job duties assigned.

Qualifications :

  • High school diploma or equivalent; related field preferred.
  • Previous experience in customer service is mandatory; a minimum of 2-3 years of experience is recommended.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Working knowledge of various loan structures, payment schedules, amortizations, interest rates
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).
  • Familiarity with Loan Management Systems (LMS) is required.
  • Working knowledge of financial services regulations together with all internal policies and procedures
  • Ability to work on-site at our Foothill Ranch, CA office.
  • Familiarity with financial services or loan management systems is a plus.
  • All other job duties assigned.

    • Profile Differentiators :

  • Bachelor's degree
  • Experience in founding, co-founding or working in a fast-paced startup environment.
  • Experience in Powersports Finance Industry (motorcycle, ATVs UTVs, PWCs)
  • Experience in a FinTech startup.
  • Bachelor's degree or Advanced Professional degree

    • Hourly Range :

    20.00 / hr. - $25.00 / hr., based on experience and qualifications.

    Equal Opportunity :

    KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Learn More