Talent.com
Account Manager, Key

Account Manager, Key

Pendo.ioRaleigh, NC
30+ days ago
Job type
  • Full-time
Job description

Responsibilities

  • Develop deep expertise and understanding of Pendo’s products, GTM strategy, and standards for pricing and negotiating renewals and expansion.
  • Research customer contracts and purchasing history in order to build timely and accurate quotes for renewals within your book of business.
  • Manage your opportunity pipeline from week to week, providing accurate and timely forecasts to management.
  • Attain quarterly targets for bookings in your book of business, on-time renewals, and overall critical renewal and expansion metrics.
  • Increase penetration in your book of business through existing product portfolio and new offers.
  • Participate in account reviews and planning.
  • Manage the transaction process from quote through PO.
  • Handle billing disputes and questions.
  • Identify when technical guidance might be needed to secure a renewal.
  • Work cross-functionally to develop renewal and expansion strategy and execution plans.
  • Ability to travel as needed.

Minimum Qualifications

  • 5+ years experience in an Account Management position or related function (e.g. growth and retention) that includes direct customer interaction
  • Experience handling Enterprise accounts
  • Strong contract negotiation skills with the ability to discuss and close multi-year deals
  • Excellent executive level communication and presentation skills
  • Experience territory planning and researching customer value prop
  • Technology sales experience in a subscription model environment, with a proven track record
  • Competency with sales pipeline management and CRM tools, including salesforce.com
  • Bachelor’s degree or equivalent work experience

    • Preferred Qualifications

  • Approaches work with empathy and a creative, problem-solving mindset
  • Excellent interpersonal skills with the ability to handle conflict
  • Self-motivated, proactive, energetic team player
  • Takes an active interest in increasing customer happiness and deepening customer relationships
  • Extraordinary time and process management skills, ensuring nothing slips through the cracks
  • Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape