Financial Counselor - North Tampa

Job Description

Job Description

Essential Functions, Duties, Responsibilities :

• All other duties assigned, reports, projects, ETC
• Follows HIPAA guidelines in handling patient information.
• Answer incoming calls from patients, physicians offices and insurances
• Resolves patient-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Reviewing open accounts for collection efforts.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Set up payment arrangements if needed / applicable
• When reviewing accounts, makes sure all available resources of payment have been researched and exhausted. Identifies if there are issues and that information is communicated to the appropriate billing staff via patient case that may need to be reviewed such as corrections to claims, appeals, etc.
• Answers calls from the billing loop.
• Handles concerns or questions from patients to resolve claims and payments issues.
• Be friendly with unhappy patients and satisfy their requirements or their queries. Report concerns to Quality department as necessary.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned
• Meet all metrics and KPI’s

Knowledge, Skills, Abilities :

Required Qualifications :