Customer Services Representatives - Utilities

Customer Service Representative (CSR)

The Customer Service Representative works with customers who have complaints, orders, or require information about products / services. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. The CSR will work with a small team under the guidance of the CSR Customer Service Billing Manager.

Customer Service Representative (CSR) Requirements :

High School Diploma or GED equivalent

1-2 years customer support experience or experience as a Client Service Representative

Familiarity with CRM systems and practices

Customer orientation and ability to adapt / respond to different types of characters

Ability to deal tactfully and courteously with customers

Excellent communication skills and the ability to multi-task, prioritize, and manage time effectively.

Experience with utility software / applications preferred

Previous CSR experience working at a utility company a plus