Branch Support Representative

Job Description

Job Description

GENERAL FUNCTION

Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.

MAJOR DUTIES AND RESPONSIBILITIES

• Entry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of the department.
• Follows established procedures and management policies to provide good system controls and files to safeguard financial information.
• Maintains sufficient records for good audit trails of all transactions handled by the department.
• Meets reporting deadlines as directed.
• Performs job functions of the department, including but not limited to :
• Edits, corrects, and processes transactions to customer accounts – processes research and adjustments.
• Captures, indexes and manages customer documentation in centralized system- processes outgoing mail.
• Verifies and balances bank accounts, monitors and clears exceptions.
• Balances all teller related activities- processes incoming mail- processes returned mail- processes credit verifications.

ADDITIONAL RESPONSIBILITIES :

JOB QUALIFICATIONS

STANDARDS OF PERFORMANCE

Job Posted by ApplicantPro