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VP, Solutions Consulting - North America

VP, Solutions Consulting - North America

GenesysNew York, NY, US
7 hours ago
Job type
  • Full-time
Job description

Overview

VP, Solutions Consulting – North America. Location : Central United States (Preferred). Shape the Future Of Customer Experience. As the Vice President of Solutions Consulting for North America, you will define and execute the strategic vision for our Solutions Consulting organization, ensuring alignment with growth priorities and market opportunities.

Key Responsibilities

  • Define Strategy and Vision : Set the strategic direction for the North America Solutions Consulting organization, ensuring alignment with Genesys' corporate objectives and go-to-market initiatives.
  • Lead Leaders : Manage and develop a team of senior SC leaders, fostering accountability, collaboration, and excellence.
  • Drive Executive Partnership : Collaborate with Sales VPs and senior cross-functional leaders to craft and execute regional growth strategies.
  • Represent the Organization : Serve as the voice of Solutions Consulting in executive forums, advocating for team priorities and ensuring alignment across global functions.
  • Elevate Technical Excellence : Ensure the organization delivers world-class engagements from discovery through solution validation, demonstrating the differentiated value of the Genesys portfolio.
  • Champion Market Insight : Provide actionable insights on customer trends, competitor movements, and industry evolution to inform product and strategy decisions.
  • Measure and Optimize : Use performance data to assess organizational health, identify opportunities, and drive continuous improvement across the SC organization.
  • Stay Ahead of the Curve : Ensure the team remains at the forefront of technology innovation with a focus on AI and Customer Experience Orchestration.

What Sets You Apart

  • Proven Executive Leadership : Demonstrated success leading large, multi-level technical sales or solutions teams at scale.
  • Strategic Visionary : Skilled at defining long-term direction and executing with operational discipline.
  • Customer Experience Expertise : Deep understanding of cloud transformation, AI, CCaaS, and digital engagement ecosystems.
  • Influential Communicator : Strong executive presence and storytelling ability, capable of translating technical innovation into business outcomes.
  • Collaborative Partner : Known for building trusted, high-impact relationships across Sales, Product, and Customer Success leadership.
  • Performance-Oriented : Relentless focus on results, driving measurable value to customers and the business.

    • Qualifications

  • Residence in the Central United States (preferred for proximity to teams and markets).
  • 10+ years of experience in Solutions Consulting, Technical Sales, or related executive leadership roles.
  • Proven success managing large, geographically distributed, multi-level teams.
  • Bachelor's degree in a technical or business-related field or equivalent experience (advanced degree preferred).
  • Strong proficiency in enterprise technology platforms and emerging digital experience solutions.

    • Compensation

    This role has a market-competitive salary with an anticipated base compensation range of $204,800.00 - $380,200.00. Actual salaries will vary depending on experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

    Benefits

  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

    • About Genesys

    Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the AI-powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise to drive loyalty, growth and retention while increasing operational efficiency.

    Reasonable Accommodations

    If you require a reasonable accommodation to complete any part of the application process, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.

    Equal Opportunity

    Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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