Work from Home Customer Service Representative

Job Description :

Work from Home Customer Service Representative

Primary Duties & Responsibilities

Job Summary

The Customer Service Representative's (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR's focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc..). The Customer Service Representatives acts on behalf of Globe Life Inc. as a first tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.

• Monday to Friday schedules, no weekend phone schedules.
• Site closed-Thanksgiving and Christmas

Primary Duties & Responsibilities

Daily Duties :

Required Skills

Knowledge, Skills, & Abilities :

Required Knowledge & Experience

Education & Work Experience :

Physical Requirements : Heavy computer and phone usage. Sitting 90% of the work day. Willingness to work shift work and overtime is required. Ability to work weekends (if / when required) Frequency - Rare.

Location : 3700 S. Stonebridge Dr., McKinney, Texas