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Warranty Administrator (PT)

Warranty Administrator (PT)

Rust-Oleum CorporationUSA, Ohio, Beachwood
30+ days ago
Job type
  • Full-time
Job description

JOB DESCRIPTION

BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!

As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique.

If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Tremco is currently looking for a Warranty Administrator in our Roofing and Building Maintenance Division.

The Warranty Administrator is primarily responsible for set-up, preparation, and finalization working through sales representatives and internal departments to ensure accuracy and completeness.

  • Set up Warranty orders
  • Review order information, follow-up with sales representatives, update SAP, set up equipment record(s) and create maintenance plans
  • Select appropriate Warranty type; prepare Warranty document
  • Finalize Warranty

Verify all paperwork has been received, update SAP, assemble Warranty package, prepare necessary correspondence, and mail / route to appropriate parties

  • Handle Warranties running through General Contracting
  • Revise / Re-issue Warranties as needed
  • Receive Warranty leak calls and communicate information to customer service for service order creation
  • Provide Maintenance Plan / Service Order Assistance for Production Group as needed
  • Implement process improvement, streamline formats, and help in designing / suggesting procedures to reduce redundant paperwork and data entry
  • Act as liaison with field resources, sales force and contractors assisting with questions pertaining to warranty
  • Develop and maintain effective working relationship with team members, managers and personnel in internal departments whose functions directly and indirectly impact the service level to customers
  • Aid in building strong relationships with sales force, vendors, contractors and customers through professional demeanor, and timely and accurate handling of daily administrative duties that impact these persons
  • Learn and understand services provided
  • Special projects as needed.
  • Other tasks as assigned by manager.

    • The hourly range for applicants in this position generally ranges between $20.00 and $22.00. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

    Benefits :

    Tremco offers a variety of benefits to its employees, including not limited to : health insurance, paid holidays, and paid time off.

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    Warranty Administrator • USA, Ohio, Beachwood