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Vendor Relationship and Engagement Specialist

Vendor Relationship and Engagement Specialist

Ace HardwareOak Brook, IL, US
1 day ago
Job type
  • Full-time
Job description

Vendor Relationship And Engagement Specialist

The Vendor Relationship And Engagement Specialist plays a pivotal role in strengthening vendor partnerships and ensuring seamless communication across the organization. This role is responsible for developing and executing a strategic communication plan that keeps vendors informed about deadlines, process changes, system updates, and urgent needs. By defining performance metrics and analyzing survey feedback, the specialist drives continuous improvement in vendor engagement.

A key responsibility includes working with vendors and internal partners to identify and implement operational efficiencies that can improve quality and vendor performance.

Additionally, this role manages the Ace Vendor Portal content, coordinating with cross-functional owners to maintain and annually review materials. The specialist serves as a responsive liaison for vendor needs, ensuring escalations and inquiries are resolved within 24 hours while proactively identifying opportunities for support as business needs evolve.

What You'll Do

  • Communication : Develop, maintain, and execute a communication plan to help educate the vendors on : deadlines, process improvements, system enhancements / outages, or urgent needs. Define key performance indicators for the vendor communication channels while analyzing survey results to drive improvements
  • Convention Support : Lead efforts related the semi-annual conventions to drive vendor engagement relative to show invitations, deal submissions, and other convention related vendor activities.
  • Create Executive Reports - Report vendor call volume analyzing reports for trends. Work with business partners to addressed issues found
  • Manage and maintain the Ace Vendor Portal content by collaborating with all the cross functional business owners. Develop and execute a plan to review content yearly
  • Cross Functional Support : Collaborate with business partners to determine additional vendor needs as business needs arise, while ensuring vendor calls and escalations are handled in 24 hour period

Who You Are

You're passionate about building strong vendor relationships and thrive on using communication strategies to drive engagement and performance. You enjoy collaborating across teams, solving operational challenges, and leveraging data insights to improve processes and elevate the vendor experience.

Required Skills

  • College degree in education, business or related field
  • Must have excellent project management, communication written and verbal, and attention to detail and follow-up
  • Participatory and distributed leadership style that builds strength, collective wisdom and servant-first principles when working across all stakeholder groups
  • Strong analytical skills that demonstrate an ability to apply logical thinking to gather and analyze data and information as well as make sound recommendations for problem prevention and resolution
  • Ability to analyze / monitor multiple projects simultaneously
  • Excellent PC skills including skilled knowledge of Excel, Word, PowerPoint & Outlook as well as various MS Operating Systems.
  • Knowledgeable in SmartSheet, My Emma, SalesForce, Survey Monkey, and DocuSign programs
  • Fiscal management skills (able to work within budget constraints)
  • Up to 10% travel may be necessary
  • Preferred Skills

  • Strong communication and relationship-building skills to effectively engage vendors and cross-functional teams.
  • Analytical mindset with the ability to interpret survey data and call volume trends to drive process improvements.
  • Compensation Details :

    $86700 - $108500 Per Year

    Why should you join our team?

    We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

    In addition to providing our employees a great culture, Ace also offers competitive benefits

  • that address life's necessities and perks, many of which expand and improve year after year, including :
  • Incentive opportunities, based on role / grade level
  • Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution
  • Comprehensive health coverage (medical, dental, vision and disability up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
  • 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
  • Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
  • Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
  • We know the work environment matters. That's why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
  • We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
  • Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
  • Birth / Adoption bonding paid time off
  • Adoption cost reimbursement
  • Employee Assistance Program (EAP) access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
  • Identity theft protection
  • Benefits are provided in compliance with applicable plans and policies.
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