Document Administrator

Ensuring Charts Success

Howden a Chart Industries Company is a global engineering business who focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howdens core focus is on providing quality solutions for air and gas handling and have over a century of experience in doing so. We are currently seeking a Document Administrator.

The position reports to the aftermarket Engineering Manager and is responsible of processing documents requests coming into the document retention area (both electronically and in the document vault) from customers (both internal and external) and will provide support to the engineering team in entering Items and Bill of Materials (BOMs) in the ERP system.

What Will You Do

• Receive and efficiently process all inquiries via phone e-mails web queries and written correspondence within a defined period of time from receipt.
• Responsible for all technical record keeping and retrieval including drawings order copies repair history engineering contract revisions service reports and site visited for all products supported in order to meet customer needs for replacement parts.
• Manage user access training and support of existing digital records systems.
• Report on actual performance in document retention via established performance metrics.
• Plan the workload and oversee the scanning team.
• Responsible of organizing and maintaining the physical records storage areas.
• Engage in continuous improvement for processes included in and adjacent to job role. Recognize and resolve customer satisfaction issues (both internal and external).

Your Experience Should Be...

Desirable Skills and Experience :

Our Benefits Package...

Medical dental and vision insurance

Employer contributions to an HSA account

Health Care and Dependent Care Flexible Spending Accounts (FSA)

Company-paid short-term and long-term disability coverage

Basic life insurance with the option to purchase supplemental individual spouse and dependent child coverage

401k retirement savings plan including a company match

The salary range starts at $41900 for this position.

Required Experience :

Unclear Seniority

Key Skills

B2C,Facilities Management,Ado,Bus Driving,Application Support,Arabic Cuisine

Employment Type : Full Time

Experience : years

Vacancy : 1