Customer Service Rep - Manchester, NH

Job Overview

Responsible for resolving order discrepancies (pricing, part numbers, units of measure, shipping details) for both manual and EDI orders. Handles customer inquiries, monitors workflow queues, escalates issues when necessary, and collaborates with team members to balance workloads. Provides backup support for phone, web chat, and email communications.

A Day In The Life

• Maintain professionalism and composure in a fast-paced environment while managing complex situations.
• Monitor and manage workflow queues for manual orders, EDI transactions, and customer inquiries.
• Review and resolve EDI error logs, addressing both immediate issues and root causes.
• Respond to general product and pricing inquiries from customers and the sales team.
• Coordinate resolution of customer complaints, returns, and order discrepancies.
• Interpret and communicate ERP system data effectively to internal and external customers.
• Utilize and interpret information from the customer portal to support inquiries.
• Collaborate with Marketing, Quality, and Manufacturing teams to resolve customer issues.
• Communicate special order requirements, including shipping instructions and urgent delivery needs.
• Prepare and deliver special reports for customers as requested.
• Provide overflow support for calls, web chat, and email to maintain service levels.
• Participate in ongoing product training to enhance customer support capabilities.
• Support team efforts to achieve departmental goals and maintain balanced workflow.

What will help you thrive in this role?

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Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA : M / F / Veteran / Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.