Operations Support Specialist

Job Title: Operations Support Specialist

Job Summary: The Operations Support Specialist is responsible for facilitating smooth job starts, resolving issues at problematic accounts, assisting in training development, conducting operational assessments, and supporting mergers and acquisitions. This role ensures efficient and cost-effective operations while maintaining company standards and customer satisfaction.

Key Responsibilities:

Job Starts
• Facilitate smooth and cost-efficient job starts, ensuring all aspects of the account setup are completed.

o Establish communication with customers to coordinate job start-related details.

o Hold weekly transition meetings with customers and 4M departments to address questions and ensure readiness.

o Use the 4M Master Budget Package and Scope of Work to determine the most efficient cleaning system based on budgeted labor and specifications.

o Develop job routes for each team member.

o Order necessary equipment and supplies to meet Scope of Work specifications efficiently.

o Lead operations during the first week, providing on-site support and training for new team members.

o Train the account manager to fully take over operations after the first week.

Account Retunes
• Assess and resolve issues at problematic accounts to ensure Scope of Work expectations are met.

o Re-engineer job routes as needed to address performance gaps.

o Assess and coordinate maintenance of on-site equipment with vendors when required.

o Evaluate and retrain account managers as needed to improve performance.

Training & Operational Assessments
• Assist in developing training materials for new account managers and team members, aligning with company standards.
• Conduct Operational Assessments for all Top-50 and A-level accounts within the assigned geographical area.

Mergers and Acquisitions
• Provide support during mergers and acquisitions, ensuring smooth transitions and compliance.

o Inventory supplies and equipment at offices and accounts.

o Conduct vehicle inventory, including documentation and photographs.

o Perform vehicle appraisals and ensure registration compliance.

o Train team members and managers during transitions.

o Assist with obtaining necessary business and building permits.

o Coordinate signage updates for vehicles and buildings.

Qualifications:
• Proven experience in operations support or a related field.
• Strong communication and organizational skills.
• Ability to analyze and solve operational challenges efficiently.
• Experience with training and team development.
• Proficiency in coordinating large-scale operational changes and transitions.

Working Conditions:
• Travel will be required based on job location and company needs.
• Flexibility in working hours during job starts and mergers.

Reports To:
• Director of Operations or relevant department head.