Frank's Supply Company is a major supplier of construction tools and equipment with our focus on both sales and rental. We are currently seeking a qualified SHOP FOREMAN for our Albuquerque NM location.
Summary of Position Responsibilities :
The Shop Forman's objectives are to supervise mechanic and yard personnel, direct repairs and maintenance of equipment, to provide the best possible service to Frank's Supply customers and provide a comfortable, safe and enjoyable work environment for our employees.
Specific Tasks and Responsibilities :
- Supervise and train mechanic and rental yard personnel for best efficiency according to knowledge and proficiency.
- Communicate with the corporate rental manager and store manager on a daily basis.
- Oversee the dispatching of the field service mechanics in an effort to reduce the down time of our rental customers and be most cost efficient.
- Develop and manage a staggered daily work schedule for personnel in an effort to reduce overtime.
- Oversee and manage all customer and internal work orders on a daily basis.
- Work directly with parts department in an effort to expedite the parts that are needed for equipment repairs in an effort to reduce the amount of down time.
- Oversee and manage all paperwork on a daily basis.
- Responsible for making sure the shop and yard is kept clean and organized.
- Provide back-up for mechanics and yard when needed.
- Coordinate with store manager for vacations for mechanics and yard personnel to assure proper coverage.
- Assist in soliciting and interviewing applicants for new employment.
- Oversee and manage monthly safety meeting with all personnel.
- Investigate and find solutions for customer or employee complaints.
- Work directly with HR and store manager with write-ups on employees under performing or not following company policy.
- Work directly with HR and store manager when terminating an employee.
- Assist other department managers in answering questions, product application and expediting deliveries.
- Communicate with store manager on shop tool requirements as needed. Must be able to identify, evaluate, and assimilate information before making quality decisions
- Participate in personal development including activities as directed by management which can include :
Attending equipment and other training courses as approved by management; use self-instructional materials available
Read trade, vendor and other product or services materials
Other training courses approved by management
Perform special projects, participate on project teams, and other tasks as assigned by managementWorking Conditions and Physical Requirements :
Sitting, standing or kneeling for extended periods of timeGood eyesight and hearingNoisy environment must not be easily distractedOvertime; can be on short noticeDeal with customers and employeesOverhead reaching, climbing and liftingConsistently able to lift up to 70 poundsGood memoryEquipment and job resources consistently used include the computer and related technologies, telephone, fax machine, copier, and calculatorQualifications :
3-5 years rental industry & mechanic experience essentialGood managerial skillsExcellent customer service and communication skillsGood telephone etiquetteExcellent questioning and problem solving skillsExcellent reading and comprehension skillsBasic math skillsTechnical competenceGood attitude and interpersonal skillsEQUAL OPPORTUNITY EMPLOYER MINORITY / FEMALE / VETERANS / DISABLED