Intake / Care Manager (Non-Medical Home Care)

Benefits :

• Bonus based on performance
• Competitive salary
• Paid time off

Compensation

Pay : $20–$25 per hour (DOE) + quarterly performance bonus (conversions, retention, QA)

Mileage reimbursement for approved travel

Paid training (CareAcademy / HomeWell Learning)

PTO / holidays for full-time employees (details in interview)

Short Description (for job boards)

Join HomeWell Care Services MA291 as an Intake / Care Manager. Lead non-medical intake, care coordination, caregiver matching, and family communication across the South Shore. $20–$25 / hr + quarterly bonus, mileage, and training. Full-time preferred; part-time considered. Strong phone presence, organization, and empathy required. Experience in home care / senior services or scheduling / case management preferred.

Full Description

We’re growing and seeking a detail-oriented, people-first Intake / Care Manager to guide families from first call to a successful start of care—then stay engaged to ensure quality, consistency, and satisfaction. This is a non-clinical role focused on intake, care coordination, caregiver matching, documentation, and ongoing service excellence.

What You’ll Do

Intake & Conversions : Handle inbound inquiries, qualify needs, explain services / rates, schedule assessments; own first contact → start of care.

Care Planning (Non-Clinical) : Build personalized, non-medical care plans with the client / family (and RN when required by policy / contract).

Caregiver Matching & Scheduling : Coordinate with staffing to match skills / availability; ensure first-week coverage and continuity.

Family Communication : Set expectations, review policies, maintain regular check-ins (first 30 days and at set intervals).

Quality & Retention : Conduct QA calls, track satisfaction, resolve issues quickly, and update plans as needs change.

Documentation & Compliance : Keep accurate notes, consents, and care plans in systems (e.g., WellSky / ClearCare / AlayaCare).

Coordination : Partner with Sales on warm handoffs; support incident reporting and follow-ups as needed.

Community Visits : Occasional in-home / client / facility visits across the South Shore (mileage reimbursed).

What Success Looks Like (KPIs)

Conversion rate from inquiry → assessment → start of care

Time-to-start (speed from first contact to first shift)

First-30-day client satisfaction / retention

Schedule stability / continuity; minimal missed visits

Clean, timely documentation

Qualifications

1–2+ years in home care / senior services, intake, scheduling, case management, or care coordination (preferred).

Excellent phone presence, empathy, and follow-through; strong problem-solving and de-escalation.

Organized and deadline-driven; comfortable juggling multiple cases and calendars.

Tech-savvy with scheduling / CRM / EMR tools (WellSky, ClearCare, AlayaCare, or similar).

Valid driver’s license and insured vehicle for local visits; ability to pass background screening.

Bilingual (Spanish or Haitian Creole) is a strong plus.

Schedule & Work Style

Monday–Friday daytime with occasional after-hours check-ins for new starts / escalations. Office + routine travel across Braintree, Quincy, Randolph, Brockton, Weymouth, and nearby towns.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.