Director of Customer Service

A company is looking for a Director of Customer Service to lead and transform its global customer service function.

Key Responsibilities

Oversee end-to-end customer service performance across various channels and geographies

Manage external customer service vendors and ensure alignment with operational standards

Utilize data and insights to drive continuous improvement in customer service operations

Required Qualifications

7+ years of experience in customer service or operations leadership

Proven track record in managing complex, multi-channel customer service operations

Experience with third-party vendor management and outsourced service models

Strong operational discipline and familiarity with CRM platforms

Experience leading teams through change and operational resets