Business Systems Support

Job Description :

This role will provide support to key Global Site Contracting (GSC) Systems and technological solutions to manage the execution of clinical trials. The role successfully integrates GSC system capabilities to support effective system solutions. Requires frequent interaction with cross-functional management to provide system health summaries, including defect management, user adoption, enhancement / release planning, and related compliance activities, driving cross-functional alignment with R&D business functions and with Business Technology Solutions (BTS).

Responsibilities :

• Business Subject Matter Expert of GSC systems (e.g., Conga), involved in the creation of system status reports and tracking of items (enhancements, change requests, dashboards, and integrations) in partnership with Business Technology Solutions (BTS).
• Maintain knowledge of current systems (i.e. Conga, BIT etc.) and alignment to existing business processes.
• Support the business in identifying innovative solutions (e.g., AI use-cases, RPA solutioning), ensuring proper ongoing use of the system, leveraging metrics and IR / BSOS information to system use behaviours is as intended.
• Provide input into all business project deliverables, including strategic decision-making, stakeholder management, schedule development, budget preparation, and communication.
• Identify opportunities for process improvement and value creation by using objective data-based evidence, anticipating emerging technology needs; adjust and revise strategy and action plans accordingly.
• Review system changes requests to evaluate if a change is needed or re-education of the business process.
• Support the business in developing user requirements and testing for any new system enhancements.
• Review and approval of SLC deliverables, business risk assessment for the system and its data, records retention and disposition of data, application of legal hold orders, resolution of compliance or system data integrity issues, and management of change requests.

Requirements :