Guest Services Agent

Job Description

Job Description

Guest Services – Winter Season Role (Afternoons, Evenings & Weekends)

JOB OVERVIEW

The Guest Services Agent plays a key role in creating a positive experience for every guest at Hoedown Hill. This part-time position is responsible for welcoming visitors, assisting with ticketing and winter pass sales, supporting ski school registration, and ensuring all required waivers are completed. Agents will provide accurate information about available activities, help guests navigate the property, and deliver outstanding customer service in every interaction. In addition, this role supports the daily operations of Hoedown Hill by handling general service and administrative tasks as needed.

Essential Job Functions :

• Must adhere to all safety policies and procedures
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• Complete transactions by greeting each guest, identifying the guest’s request, operating point-of-sales terminal, making change accurately, completing loyalty transactions, and thanking guests
• Learn and perform job tasks in all activities on Hoedown Hill
• Motivate employees and resolve issues
• Retail and ticket sales using credit cards and cash
• Act as the liaison between guests and ski school
• Serve as a conduit of communication between employees and Hoedown Hill Guest Services Manager and Guest Services Assistant Manager
• Report potential safety hazards to Guest Services leadership
• Interact and assist our guests as they navigate their adventure experiences
• Provide exceptional guest experience : From operating activities to answering questions and helping guests navigate the experiences safely
• Work as a team player with co-workers and in conjunction with other departments as needed
• Help maintain a clean and welcoming environment
• Other duties as assigned

Job Requirements :

On-Hill Environment :

Expected Pay Range : $15-$17 per hour

Shift type : Evenings, Weekends and Holidays