LOCKBOX SPECIALIST (DDC)

Job Description

Job Description

As a Lockbox Specialist (Document Distribution Specialist), your day will be filled with opportunities to sort and process incoming mail received by the DDC from internal and external resources. Scans paper documents into imaged format in order to route electronically. This includes but is not limited to Loan and Deposit documentation, Lockbox, Loan and Credit card payments. The DDC Specialist ensures all incoming work is imaged and delivered to customers (internal and external) in accordance with Departmental Service Level Agreements (SLAs). Attention to detail and accuracy is important while Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate’s skills to further his / her career goals for advancement within the banking profession.

Responsibilities

Daily responsibilities include, but are not limited to, the following :

• Log incoming work into tracking database, assigning it to various departments for processing
• Prepping, scanning, indexing and quality checking of work performed during the full cycle document imaging process
• Open, balance, and process all Lockbox and internal payments daily
• Set up new Lockbox customers for reviewing their receivables online and research deposits when inquiries arise
• Maintain centralized storage of payment and operational documents according to established retention / destruction procedures
• Meet productivity demands and quality standards
• Index documentation received in branch scan queues and route to internal users
• Maintain and reconcile inventory of Vendor, Escrow, Savings, IRA, Christmas Club and Cashier’s checks. Print, balance and mail checks issued daily
• Conduct special projects / audits when necessary as directed by DDC Manager
• Assist with annual review and development of new departmental procedures
• All other duties assigned

Job Requirements

The successful candidate will have the following qualifications :

Benefits

Physical Requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee will continually communicate with coworkers or customers. The employee will constantly position themselves to sit or stand, and occasionally move around the office to access filing cabinets or office machinery. The employee will constantly operate a computer, using repetitive movements of hands and fingers, and other office productivity machinery, such as a calculator, copy machinery, and computer printer. The employee will frequently identify, observe and assess materials and information, visually or otherwise. The employee will frequently be required to lift or carry up to 10 pounds, and occasionally be required to lift or carry 11 – 50 pounds, with assistance if needed.