Hotel Operations Intern

Hotel Operations Intern

As a Hotel Operations Intern, you will gain in-depth exposure to hotel operations across various departments, with the opportunity to work closely with hotel leadership teams at both our corporate office and individual hotel properties. Over the course of the internship, you will work on a project and present your findings to your peers and leaders at the end of the program.

Responsibilities include:

Hotel Operations

• Shadow Hotel Operations leadership at the corporate office, attend meetings, and learn how we support our field teams to ensure smooth hotel operations.
• Work alongside a property General Manager to understand how the hotel functions on a day-to-day basis and how operational goals and compliance standards are met by their teams.

Group Sales / Hotel Finance

• Collaborate with the Sales team to learn about sales strategies, targeted market segments, rate management, solicitation procedures, and advertising efforts.
• Work with the Director of Finance to gain insight into how key business decisions impact the overall hotel budget.

Front Desk Operations

• Assist front desk associates with guest services, including reservations, check-in/check-out procedures, and concierge services to understand the guest experience.

Beverage & Food

• Work with the Beverage & Food team to understand event workflows and participate in at least one major event setup and throughout.
• Assist in creating printed materials for events, such as signage, labels, board listings, and specialty menus.

Engineering

• Work with the Engineering team to gain a deeper understanding of maintenance and repair issues affecting hotel properties.

Housekeeping

• Assist the Director of Housekeeping in coordinating daily operations, ensuring sufficient staffing and smooth execution of room and property cleaning.

Human Resources

• Learn how HR policies and programs are implemented and enforced at the property level by collaborating with the HR team.

What You Will Deliver:

• A comprehensive understanding of hotel operations across various departments and how each area contributes to the overall success of the property.
• Completion of a project over the course of the internship, which will be presented to peers and leadership, demonstrating your learnings and insights.
• Hands-on involvement in real-world hospitality operations while developing essential skills for a future career in the industry.