Customer Service Coordinator

Customer Service Coordinator

Location : Malden, MA

Reports to : Service Manager

Schedule : 7 : 00 AM - 3 : 30 PM (In Office)

Job Summary :

The Customer Service Coordinator will maintain day-to-day operations for the service team by performing a variety of administrative tasks. This role involves providing superior customer service by receiving incoming calls and emails and dispatching service technicians to the appropriate locations while managing installations and removals in coordination with the internal sales team and customers.

Essential Functions and Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions without creating an undue hardship for the department / company.

Accurately generate work orders for technician visits.

Review all open work orders and dispatch technicians in local areas to ensure timely customer resolution.

Conduct follow-up calls with customers and schedule return trips with technicians as needed.

Contact customers to schedule equipment installations and removals.

Respond to customer requests via phone and / or email daily.

Maintain, organize, and file work orders, visitor logs, and loan agreements.

Manage internal vendor pricing and customer-specific price lists.

Handle billing of services performed for appropriate customers.

Work with technicians to validate work order accuracy and processing for inventory.

Manage multiple email inboxes for internal and external communications.

Follow all safety procedures and participate in safety training.

Maintain safe and efficient use of equipment, tools, and personnel.

Report any injury or accident immediately and notify supervisory of any unsafe conditions.

Support and comply with GMP (Good Manufacturing Practices).

Understand and follow the emergency action plan.

Perform other duties as assigned.

Competencies :

To perform this job successfully, an individual should demonstrate the following competencies :

Quality of Work : Demonstrates accuracy and thoroughness; looks for ways to improve quality.

Quantity of Work / Productivity : Meets productivity standards; completes work in a timely manner.

Dependability : Meets attendance and punctuality guidelines; trusted to work independently.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.