General Manager Limited Service Hotel-Biloxi & Hattiesburg, Mississippi Area

General Manager Limited Service Hotel

Location : Biloxi & Hattiesburg, Mississippi Area

Reports To : Regional Director of Operations / Corporate Office

Position Summary : The General Manager is responsible for the overall leadership, operations, and profitability of the hotel. This role ensures the highest level of guest satisfaction, drives revenue growth, controls costs, and maintains compliance with brand standards, company policies, and all applicable laws. The General Manager will lead, develop, and motivate a team to deliver consistent operational excellence in a limited-service environment.

Key Responsibilities

• Oversee daily operations of the hotel, including front desk, housekeeping, maintenance, and breakfast service.
• Ensure all areas of the property meet or exceed brand standards for cleanliness, maintenance, and presentation.
• Monitor guest feedback and address service issues promptly to maintain high guest satisfaction scores.
• Maintain a visible presence in the hotel to interact with guests and staff.
• Develop and manage annual budgets, forecasts, and financial plans to achieve revenue and profit goals.
• Control expenses through effective scheduling, inventory management, and cost-saving initiatives.
• Review daily, weekly, and monthly reports to monitor performance and identify areas for improvement.
• Implement sales strategies to increase occupancy, ADR, and RevPAR.
• Maintain relationships with local businesses, community leaders, and tourism organizations in the Biloxi and Hattiesburg markets to drive market share.
• Partner with the sales team (if applicable) and execute local marketing initiatives.
• Recruit, train, schedule, and manage hotel staff, ensuring adherence to company policies and brand standards.
• Foster a positive work environment that promotes teamwork, accountability, and professional growth.
• Conduct regular staff meetings and performance reviews to maintain operational excellence.
• Ensure compliance with all federal, state, and local laws, including labor regulations and safety requirements.
• Maintain accurate records related to payroll, scheduling, and incident reports.
• Oversee property safety and security protocols, including emergency procedures.

Qualifications

Physical Requirements

Benefits