Customer Service Rep II 8XY83743

Job Description

Job Description

Customer Service Representative II

Houston, TX 77002

12 months

Overview of the Role :

Join our dynamic customer service team and become an essential part of delivering exceptional customer experiences! This role offers comprehensive paid training and the opportunity to make a real impact by resolving customer inquiries, managing billing questions, and building lasting relationships with valued customers.

Key Responsibilities :

• Handle inbound customer calls with focus on first-call resolution
• Assist customers with billing inquiries and energy consumption education
• Process account commitments and manage customer records
• Support customers with online account and mobile app requests
• Meet daily performance metrics and schedule adherence requirements
• Provide guidance and mentorship to junior team members
• Research and problem-solve to deliver solution-driven results

Required Skills & Qualifications :

Perks of Working with AP Recruiters & Associates :

About the Client :

Our client is a prominent energy company committed to delivering reliable energy solutions and exceptional customer service. They prioritize innovation, sustainability, and community engagement while maintaining a strong focus on customer satisfaction. The company offers a collaborative work environment where employees can grow professionally while contributing to the essential service of providing energy to communities. With a reputation for excellence and integrity, they continue to expand their operations and seek dedicated professionals to join their team in making a positive impact in the energy sector.