Customer Enterprise Representative - Americas

Customer Enterprise Representative - Americas

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

Position Overview

As the Customer Enterprise Representative - Americas you will be part of a motivated sales team, driving revenue growth and customer satisfaction. You will be focused on DigiKey's Enterprise accounts. By executing tailored sales plans and leveraging analytics, you will continuously refine strategies to achieve revenue goals, expand market presence, and improve overall sales performance. This position will be part of a dynamic team where you will drive digital capabilities alignment with customers to deliver seamless experiences and proactive solutions to deepen customer engagement, increase market share, and grow revenue. As a pivotal contributor in the Sales & Support organization, you will champion digital adoption initiatives aimed at optimizing processes and boosting operational efficiencies, ensuring DigiKey remains at the forefront of innovation and customer satisfaction. This role is based in Thief River Falls, Minnesota. It will require a minimum of two days per week in the office and availability for projects in the office as needed. Travel required, at times, domestically.

Responsibilities

Hours : Monday - Friday 8 : 30am to 5 : 00pm or 9 : 30am to 6 : 00pm

• Execute strategic plans to achieve sales targets and expand market share within DigiKey's Enterprise accounts.
• Serve as the primary contact for assigned Enterprise Customers accounts, ensuring achievement of individual and team objectives by enhancing customer experience and driving digital innovation.
• Build and maintain strong relationships with key stakeholders at customer organizations, understanding their needs and ensuring exceptional service delivery.
• Collaborate cross-functionally with sales, marketing, product management, and operations teams to align strategies and maximize opportunities.
• Utilize business intelligence and market insights to implement new business opportunities.
• Monitor sales performance metrics, analyze data, and generate reports to inform strategic decision-making.
• Champion digital adoption initiatives to streamline processes and enhance operational efficiencies.
• Facilitate seamless customer onboarding processes for DigiKey's tools and services, ensuring effective adaptation and satisfaction.
• Offer proactive guidance to customers, enabling them to maximize the utility of company tools and achieve their objectives.
• Gauge customer satisfaction levels, identify improvement opportunities, and enhance retention.

If applicable : Bilingual - Fluency in both written and spoken French or Spanish languages.

Knowledge, Skills, and Experience

High school diploma or equivalent Ability to hold self-accountable to delivering business results Ability to work independently and manage multiple projects Experience in Office 365 Suite Ability to train into DigiKey internal software : WinDECsPROD Familiarity with tools (for example) : CIC / eGain, Adobe Acrobat, Compliance Quest, Content Navigator / FileNet, Zilliant Professionalism and ability to communicate at all levels within the organization Strong understanding of electronic components, their applications, and market dynamics. Excellent communication, negotiation, and interpersonal skills. Strategic thinker with a results-driven approach and strong analytical abilities. Analytical mindset with the ability to use data to drive strategic decisions

Preferred Qualifications

Strong knowledge of DigiKey brand and its principles

Physical Requirements

Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse, and screen Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body

Compensation

The starting base pay rate for this position is : $20.00

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.